- User Training and Change Management

A New System Only Works If People Actually Use It.

We train your team to actually use Business Central well, and manage the change process that turns a new system into a genuine improvement instead of an expensive tool people quietly avoid.

What We Cover

- Industries We Serve

User Training and Change Management Built Around Your Sector

What training actually needs to focus on shifts by how your team’s roles differ day to day, and a finance team needs deep training on reconciliation and reporting workflows while a retail floor team needs quick, practical point-of-sale training.

We scope training around the actual roles and daily workflows your team performs.

Finance

We train finance teams on reconciliation, reporting, and approval workflows specific to their responsibilities.

Healthcare

We train healthcare administrative staff on billing and procurement workflows within Business Central.

Legal

We train legal support staff on trust accounting and matter-based billing processes.

Retail & E-Commerce

We train retail staff on practical, day-to-day workflows like inventory and point-of-sale processes.

- Why AWJ Tech

What Our Training and Change Management Service Delivers

Training and change management services from AWJ Tech turn a new system into one people actually adopt.

01

Role-Based Training Design

Training is tailored to what each role actually needs to do in the system, not a generic overview.

02

Change Communication Planning

We help communicate the change in a way that reduces resistance and confusion.

03

Practical, Hands-On Sessions

Training is hands-on and scenario-based, not a passive slideshow.

04

Custom Training Materials

We develop documentation and quick-reference guides specific to your configuration.

05

Champions Network Development

We help identify and train internal champions who support their colleagues after go-live.

06

Post-Launch Support

We remain available as questions and adoption challenges surface after go-live.

07

Reduced Productivity Dip

Structured training reduces the typical productivity dip that follows a new system rollout.

08

Higher Long-Term Adoption

Teams that are properly trained are far more likely to actually use the system’s full capability.

08

Confidence-Building Approach

Training is paced to build genuine confidence, not just check a completion box.

The Most Common Reason ERP Projects Fail Isn't the Software.
It's the People Who Never Adopted It.

AWJ Tech Manages the Human Side, Not Just the Technical Side

A perfectly configured system still fails if your team quietly reverts to spreadsheets because nobody trained them properly or explained why the change mattered. AWJ Tech treats adoption as seriously as configuration.

- Why Do Businesses Trust AWJ Tech?

The Credentials Behind Every Promise We Make

- Our Training Process

From Role Mapping to Confident Adoption

Six stages take your team from being unfamiliar with the system to confidently using it daily.

Stage 1

Role and Workflow Mapping

We map which roles need which training, based on actual daily workflows.

Week 0

Stage 2

Training Plan Development

We build a training plan and materials specific to your configuration and roles.

Days 1–2

Stage 3

Change Communication

We help communicate the upcoming change clearly across your organization.

Days 3–7

Stage 4

Hands-On Training Delivery

We deliver practical, scenario-based training sessions by role.

Day 8

Stage 5

Champions Network Setup

We identify and prepare internal champions to support their teams after go-live.

Days 9–10

Stage 6

Post-Launch Adoption Support

We remain available to support questions and challenges as adoption continues.

Within 90 days

- Client Reviews

What Clients Say About Our Training and Change Management Service

"An effective business partner! Throughout our rapid business growth, we were ensured world-class security services despite budget and schedule constraints. Anticipated issues well in advance and provided timely recommendations...."

"Proactive and well liked by our staff due to their 'can do' attitude. When faced with problems, proactively suggested solutions. Took actions and decisions as appropriate to the business."

"I have had the privilege of working with Sadiq. He possesses expert security skills, broad and deep industry knowledge and in-depth understanding of regulatory requirements within the finance industry…”

"A rare breed of folks who are able to hold both deep technical and cyber conversations whilst combining and communicating the business context that helps bridge the gap for all involved."

- Common questions

What Clients Ask About User Training and Change Management

Is training delivered in person or online?

Both formats are available, and many clients use a mix depending on team size and location.

How long does training typically take?

Session length varies by role complexity, typically ranging from a few hours to a full day per role group.

Can training be tailored to our specific configuration?

Yes. Training reflects your actual Business Central configuration, not a generic version of the software.

What is a champions network?

A group of internal staff trained more deeply to support their colleagues and reduce reliance on external help after go-live.

Do you provide training materials we can reuse later?

Yes. Documentation and quick-reference guides are provided for ongoing use, including for new hires.

Can you help with change management beyond just training?

Yes. Change communication planning and adoption support are core parts of this service.

- Get In Touch

Let's Talk About Your Training Your Team

If you’re concerned about your team’s adoption of a new system, our experienced team is here to ensure your success. Contact us today to discover the tailored training solutions your team needs to thrive.

connect@awjtech.com

Phone

+971 55 232 9098

Head office

Office 55, Al Khaimah Building, Port Saeed, Dubai, UAE

Response time

01 Business Day

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- Ready When You Are

Make Sure the Business System You
Built Actually Gets Used

Most ERP investments lose value the moment employees quietly work around them.

Partner with AWJ Tech and get a team that’s genuinely trained, not just logged in.