- Managed Support and Optimisation
Going Live Isn't the Finish Line. It's Just the Starting Point.
We provide ongoing managed support that keeps your Business Central environment running smoothly, resolving issues quickly and continuously improving how the system actually serves your business.
What We Deliver
- Day-to-day issue resolution and troubleshooting
- Performance monitoring and optimisation
- Periodic configuration review
- Update and patch management
- Ongoing process improvement recommendations
- Industries We Serve
Managed Support and Optimisation Built Around Your Sector
What ongoing support actually needs to prioritize shifts based on how your business uses the system daily: a finance team needs fast resolution around period-end close, while a retailer needs stability during peak sales periods.
We scope support priorities around when your specific business genuinely can’t afford downtime.
Finance
We prioritize support around period-end and financial reporting cycles for finance sector clients.
Healthcare
We prioritize support around billing and procurement continuity for healthcare providers.
Legal
We prioritize support around billing cycles and trust accounting accuracy for legal firms.
Retail & E-Commerce
We prioritize support around peak sales periods and inventory accuracy for retail businesses.
- Why AWJ Tech
What Our Managed Support Service Delivers
Managed support from AWJ Tech means Business Central keeps working the way it should, not just the way it did at go-live.
01
Fast Issue Resolution
Day-to-day issues get resolved quickly, without waiting in a generic support queue.
02
Proactive Performance Monitoring
We monitor system performance and catch problems before they affect your team.
03
Regular Configuration Reviews
We periodically review your configuration against how your business has actually evolved.
04
Update Management
We manage Microsoft updates and patches, testing for impact before they affect your live environment.
05
Continuous Improvement Recommendations
We proactively suggest improvements, not just wait for something to break.
06
Reduced Internal IT Burden
Your internal team isn’t stuck troubleshooting ERP issues they’re not specialized in.
07
Direct Access to Experienced Consultants
You work with consultants who know Business Central, not a generic help desk.
08
Flexible Support Levels
Support scope can flex up or down as your business needs change.
09
Long-Term System Health
Ongoing optimisation keeps your system from slowly degrading into the mess it replaced.
Most Businesses Stop Investing in Their
ERP the Moment It Goes Live.
AWJ Tech Keeps Optimizing Long After You Go Live
A system configured perfectly at launch drifts out of alignment as your business changes, and nobody notices until workarounds pile up again. AWJ Tech stays involved, so the system keeps matching how your business actually operates.
- Why Do Businesses Trust AWJ Tech?
The Credentials Behind Every Promise We Make
- Our Support Process
From Onboarding to Continuous Optimisation
6 stages take your support relationship from onboarding to continuous, proactive improvement.
Stage 1
Environment Onboarding
We review your current configuration and support history to get fully up to speed.
Week 0
Stage 2
Support Plan Setup
We establish response times and escalation processes suited to your business.
Days 1โ2
Stage 3
Day-to-Day Support
We resolve issues as they arise, keeping your team productive.
Days 3โ7
Stage 4
Performance Monitoring
We monitor system health and catch developing issues early.
Day 8
Stage 5
Periodic Review
We conduct regular reviews to identify optimisation opportunities.
Days 9โ10
Stage 6
Continuous Improvement
We implement improvements that keep the system aligned with your evolving business.
Within 90 days
- Client Reviews
What Clients Say About Our
Managed Support Service
- Common questions
What Clients Ask About
Managed Support and Optimisation
Day-to-day issue resolution, performance monitoring, update management, and periodic optimisation reviews.
Response times are defined in your support agreement, based on issue severity and business impact.
Yes. We regularly take over support for existing Business Central environments, not just ones we implemented.
Yes. We manage and test updates before they affect your live environment.
Yes. Support levels can flex up or down as your needs evolve.
Refresher training and support for new features can be included as part of your support scope.
- Get In Touch
Let's Talk About Your Ongoing Support
If your Business Central environment needs more consistent support than it’s getting, our team is ready to help. Reach out to learn what coverage fits your business.
Office 55, Al Khaimah Building, Port Saeed, Dubai, UAE
Response time
01 Business Day
- Ready When You Are
Keep Optimizing Long After You Go Live
Most ERP systems slowly drift out of alignment once nobody’s actively maintaining them.
Partner with AWJ Tech and get a system that keeps improving as your business changes.